Chillon Castle: Saving 500 hours per year with a practical information chatbot
#CLIENT
About
Perched on a rock at the edge of Lake Geneva in Switzerland, Chillon Castle is one of the country’s most iconic castles. With origins dating back to the 12th century, it offers a fascinating blend of history, architecture, and picturesque landscapes. Typically attracting over 300,000 visitors per year, it is a popular destination for history enthusiasts and travelers from around the world.
#CHALLENGE
Goals
Chillon Castle’s teams were seeking a solution to address the following challenges:
- Alleviate the workload of the monument’s teams in providing practical information;
- Assist visitors in preparing for their visit;
- Disseminate historical knowledge in an engaging way and promote the castle’s activities.
#KEY FIGURES
An enhanced and transformed
visitor experience
500 hours
That's the number of hours saved in one year thanks to the chatbot.
52 secondes
Users find the right information in less than a minute.
#SOLUTION
Develop a customized and intuitive
chatbot for the public
Working closely with the monument’s teams, we developed a practical information chatbot named Bonne of Bourbon. This historical figure from the castle’s history provides information to visitors 24/7 in three different languages.
After the implementation of this artificial intelligence-powered tool, the teams were able to draw a positive initial assessment. The chatbot assists an average of 1,100 users per month, allowing the Chillon Castle teams to save between 400 and 500 hours per year. These hours can then be allocated to tasks with higher added value. Additionally, users can find information in less than a minute.
Engage in a conversation with the chatbot yourself!
